CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Theft of Service

 

Theft of natural gas and electricity can be deadly. It costs ratepayers more than half a million dollars each year. You can help stop thieves by reporting suspicious activity. 

Here are some things to look for:   

  • A non-uniformed person working on a meter, on power lines or digging near underground utility lines and transformers
  • Loose wiring or objects connected to or near a meter
  • Flexible tubing that is always near a meter

If you suspect someone of stealing uility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft

Or call us at (210) 353-4688 (HOTT).