As a safety precaution, all Customer Service Centers will be closed on Thursday, January 20 due to the anticipated inclement weather in our service area.  We will re-open on Friday and will follow our modified hours of operation from 10:30AM to 5:00PM.  Customers can access account information 24/7 through Manage My Account.  We are also suspending all disconnects during the inclement weather.  Please see our Winter Safety Tips for more information.  Learn More

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Theft of Service

 

Theft of natural gas and electricity can be deadly. It costs ratepayers more than half a million dollars each year. You can help stop thieves by reporting suspicious activity. 

Here are some things to look for:   

  • A non-uniformed person working on a meter, on power lines or digging near underground utility lines and transformers
  • Loose wiring or objects connected to or near a meter
  • Flexible tubing that is always near a meter

If you suspect someone of stealing uility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft

Or call us at (210) 353-4688 (HOTT).