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System Maintenance: From 6:30 PM on Saturday, 03/25/23 to 8 AM on Sunday, 03/26/22, Manage My Account, customer alert notifications, all web portals, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will also be unavailable during this time.  We will still be able to process emergency gas and electric requests.

Theft of Service

 

Theft of natural gas and electricity can be deadly. It costs ratepayers more than half a million dollars each year. You can help stop thieves by reporting suspicious activity. 

Here are some things to look for:   

  • A non-uniformed person working on a meter, on power lines or digging near underground utility lines and transformers
  • Loose wiring or objects connected to or near a meter
  • Flexible tubing that is always near a meter

If you suspect someone of stealing uility services, please report this suspicious activity anonymously using our online form:  Report Utility Service Theft. 

Or call us at (210) 353-4688 (HOTT).

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Electric or Gas Emergency?
Call 210-353-HELP (4357)

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Residential 210-353-2222
Business 210-353-3333

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