Contact CPS Energy Customer Engineering at 210-353-4050 Monday - Friday 7:30am - 4pm or [email protected] if you need assistance with any of the steps below.
The steps below are for new homes that will be served by an overhead electric distribution system, including overhead to underground line extensions.
Register to request temporary service and track your project steps all the way through to permanent service. Once submitted, we will typically process your registration within 24-48 hours. To authorize a contractor to register, complete a Web Authorization Form.
To register, you will need:
If opening a new CPS Billing Account, provide one of the following:
Or email [email protected]
Apply for your Temporary Meter Loop permit with your city or municipality, such as the City of San Antonio. For more information about City of San Antonio permitting and inspections, go to City of San Antonio - Permit, Inspection and Review. If you are outsides San Antonio, contact your local municipality.
Request CPS Energy Temporary Service on the Construction & Renovation Web Portal.
CPS Energy Customer Engineering will need to approve your Overhead Design. Attach your Meter Loop Drawing and ensure it complies with the diagrams in CPS Energy Service Standards - Temporary Service [Overhead]. Attach your document by selecting the Project from Home, then Attachments.
Once submitted, CPS Energy will typically send you Temporary Service instructions and an invoice by email the next business day.
If you don’t have an existing source of power near your property, CPS Energy will need to design then build a line extension, which can take approximately 40 days.
Or download and mail or email your application:
Construct your approved Temporary Meter Loop and coordinate with your CPS Energy representative to energize your temporary service. Plan to install permanent service in compliance with Overhead Temporary Meter Installation Diagram and CPS Energy Addressing Requirements for Meter Installation.
When you are ready for permanent infrastructure installation, apply for Permanent Service and if necessary, attach the required documents. Please note that CPS Energy’s standard design for overhead line extensions is to install an overhead line to your property. If you would prefer the line to your property be underground instead, you will need to coordinate with your assigned Designer after applying.
Apply on the Construction & Renovation Web Portal:
For overhead electric service, attach the following required documents to your project by selecting the Project from Home, then Attachments.
Or download and mail or email your application:
CPS Energy will typically process your Permanent Service application within two business days and email you a Job Sketch with the meter location on your site. We may need to perform a Utility Survey Inspection to determine the meter location. Once we gather all necessary information, we will send an invoice for the cost of the work to be performed by CPS Energy.
For CPS Energy to perform work, the invoice must be paid using one of the following options:Pay Online
You will need to obtain all relevant permits and, where required, final electrical and/or gas inspection from your local city or municipality, such as the City of San Antonio. For more information about City of San Antonio permitting and inspections, go to City of San Antonio - Permit, Inspection and Review. CPS Energy has also worked with the City of San Antonio to create a Permits and Inspections Checklist for your assistance. If you are outsides San Antonio, contact your local municipality.
PLEASE NOTE: You will require an electric and/or gas permit to construct your Meter Loop and CPS Energy will need a copy of your permit, and later your city/municipality inspection, in order to turn on your permanent service.
Follow the below steps to prepare your site for inspection.
In addition to infrastructure preparation, ensure that you:
CPS Energy Inspections
Let CPS Energy know that your site is ready by logging on to the Construction & Renovation Web Portal and completing your Site Ready Task. If you are outside the City of San Antonio, request your Gas Rough-in inspection from CPS Energy, which will ensure you are ready to have gas turned on after installation.
You can also call CPS Energy at 210-353-4050 to let us know your site is ready.
City or Municipality Inspections
To turn on your service after our infrastructure and meter installation, we require your city or municipality’s successful electric and/or gas inspection(s). We recommend you acquire these inspections as soon as possible. CPS Energy will still install your infrastructure and meters, but in a locked position until we receive the appropriate inspections. In some locations, the CPS Energy Meter Installer will perform this inspection.
CPS Energy will perform our required inspection and if your inspection passes, we will schedule your infrastructure install and meter set within 15 business days. If your site fails CPS Energy inspection, you will be notified by email with reason of turndown. Once corrections are made, you can re-click site ready in the Construction & Renovation Web Portal or call 210-353-4050 to schedule another Site-Ready inspection.
Your municipality will perform their inspection which are required before CPS can turn on your service.
If necessary, submit easement documentation for the necessary utilities after they are constructed. The easement or field notes will need to be received, reviewed and signed by the property owner prior to your service being activated. This process can take up to 3 weeks. If an Easement is required for your project, review the information below or click here to Read More.
The owner will need to provide an easement description to the CPS Energy Agent (“Agent”). All Residential Development, Small Commercial, and Large Commercial Projects will require a surveyed easement description. The Agent will determine if a surveyed easement description is necessary for Residential Service projects.
If your project requires a third-party easement, please contact the Agent. The third-party easement must be secured and finalized early in the project.
PLEASE NOTE: To avoid delays, please ensure CPS Energy can access your property to perform their work.
CPS Energy installs your overhead service infrastructure. Once in place, and if CPS Energy has already received your electric and/or gas permit inspections, CPS Energy will attach overhead cables from the transformer location to your meter location, then set your meter(s) and activate your service(s).
Call Customer Service at 210-353-3333 to have your Temporary Service removed.
CPS Energy will send your final Temporary Service bill and normal billing will begin. If you have not already, enroll in Manage My Account.
Customer Engineering Contact Information
CPS Energy Service Standards - Temporary Service [Overhead]
CPS Energy Service Standards - Site Ready [Overhead]
CPS Energy Addressing Requirements for Meter Installation
Overhead Temporary Meter Installation Diagram
500.2 Residential Overhead Service Template
500.3 Residential Overhead Service Template
500.9 Residential Overhead Two or More Meters Template
500.10 OH Residential 320Amp Meter Loop Template
700.1 UG Residential Distribution Service Template
Customer Information Packet
Gas Meter Clearance Diagram
Residential Development Application
Residential Service Application
Electric Service Standards
Gas Service Standards
Distribution Electric Material Specifications Search
Construction Drawings Search
Gas Meter Installation Checklist
Gas Rough-In Inspection Checklist
Electric or Gas Emergency?
Call 210-353-HELP (4357)
Billing or Service Questions?