CPS Energy’s offices and customer service centers will be closed on Friday, May 2, 2025, in observance of the Battle of Flowers Parade. We will reopen on Monday, May 5, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Safety Around My Home
Be safe around electricity and natural gas
Electricity and natural gas are as safe as they are convenient. But it’s important to use caution around energy sources. Consider these simple tips:
- Avoid power lines, while digging or doing yard work. Call 811 before you dig!
- Avoid all downed power lines and report them immediately.
- Take immediate action if you smell gas or your pilot light won’t come on. Get out first and then CPS Energy at (210) 353-4357 (HELP).
- Install a carbon monoxide detector near areas where your family sleeps. If you suspect carbon monoxide is in your home, open windows for ventilation and shut off your furnace and other fuel-burning appliances. Call CPS Energy at (210) 353-4357 (HELP).
- Protect children by installing safety covers over unused electrical outlets. Always use the recommended bulb wattage. Keep cords in good working condition.
