System Maintenance: Starting on Saturday, December 14th from 2 PM to Sunday, December 15th at 9 AM, we will be performing maintenance on our systems. During this time, Manage My Account, all other web portals, customer alert notifications, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will be unavailable. We will still be able to process emergency gas and electric requests by calling 210-353-HELP (4357) or 1-800-870-1006.
Safety Around My Home
Be safe around electricity and natural gas
Electricity and natural gas are as safe as they are convenient. But it’s important to use caution around energy sources. Consider these simple tips:
- Avoid power lines, while digging or doing yard work. Call 811 before you dig!
- Avoid all downed power lines and report them immediately.
- Take immediate action if you smell gas or your pilot light won’t come on. Get out first and then CPS Energy at (210) 353-4357 (HELP).
- Install a carbon monoxide detector near areas where your family sleeps. If you suspect carbon monoxide is in your home, open windows for ventilation and shut off your furnace and other fuel-burning appliances. Call CPS Energy at (210) 353-4357 (HELP).
- Protect children by installing safety covers over unused electrical outlets. Always use the recommended bulb wattage. Keep cords in good working condition.
