System Maintenance: Starting Monday, 1/24/2022 at 8:00 PM to 10:00 PM, Alert Preferences and SMS text Outage reporting may not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Alternative Residential Meter Sockets


CPS Energy is responding to global supply chain issues with temporary exceptions to our Standard Residential Meter Socket Specifications to make it easier for customers to purchase meter sockets from local suppliers.

The table below lists temporarily acceptable meter cans by application, manufacturer and catalog number.

Meter Sockets

The temporary exception to CPS Energy’s Standard Codes for meter sockets may be lifted for new meter socket purchases at any time. The approved manufacturer and catalog list may change at any time. Please check the website frequently to stay apprised of changes as we monitor and respond to global supply chain issues.

If you would like us to review a meter can specification for an exception to the standards, please send the meter can specification document to [email protected].