PLEASE BEWARE:  We have received reports of an increase in fraudulent imposter calls. We will NEVER call to demand payment, money, or a money card, or request credit card or banking information over the telephone.  Read more here:  Beware of Scams

OUTAGE TIPS
 
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Check Your Breakers (Video)
 
 

MAKE SAFETY A PRIORITY

  • Report your outage online at cpsenergy.com or by calling (210) 353-HELP (4357).
  • Stay informed with our outage map and follow us on Facebook and Twitter for updates.
  • Monitor weather reports.

PROTECT YOURSELF

  • Stay away from downed power lines and report them to CPS Energy. Do NOT attempt to move or drive over the lines as they can be live.
  • If your home or business is flooded, never enter standing water unless you’re sure the main power has been shut off.

PREPARE NOW

  • Keep cell phones charged and flashlights, batteries and other important items readily available.
  • Have a power outage plan for medical devices requiring electricity or medicines requiring refrigeration.

DURING A POWER OUTAGE

  • Unplug electrical equipment such as TVs and computer equipment to help protect them from power surges.
  • Keep the refrigerator door closed. Refrigerated food should be safe for up to 4 hours.
  • For outages lasting more than 2-4 hours, pack perishable items into a cooler surrounded by ice.
  • Only use generators outdoors.  (See Generator Safety)
  • Do not use a gas stove to heat your home.

AFTER A POWER OUTAGE

  • Discard any perishable foods that have been above 40° F for more than 2 hours.
  • If your neighbors have power and you do not, check your breakers.