System Maintenance: Starting Monday, 1/24/2022 at 8:00 PM to 10:00 PM, Alert Preferences and SMS text Outage reporting may not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.



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Check Your Breakers (Video)



  • Report your outage online at the CPS Energy Outage Center or by calling (210) 353-HELP (4357).
  • Stay informed with our outage map and follow us on Facebook and Twitter for updates.
  • Monitor weather reports.


  • Stay away from downed power lines and report them to CPS Energy. Do NOT attempt to move or drive over the lines as they can be live.
  • If your home or business is flooded, never enter standing water unless you’re sure the main power has been shut off.


  • Keep cell phones charged and flashlights, batteries and other important items readily available.
  • Have a power outage plan for medical devices requiring electricity or medicines requiring refrigeration.


  • Unplug electrical equipment such as TVs and computer equipment to help protect them from power surges.
  • Keep the refrigerator door closed. Refrigerated food should be safe for up to 4 hours.
  • For outages lasting more than 2-4 hours, pack perishable items into a cooler and surrounded by ice.
  • Only use generators outdoors.  (See Generator Safety)
  • Do not use a gas stove to heat your home.


  • Discard any perishable foods that have been above 40° F for more than 2 hours.
  • If your neighbors have power and you do not, check your breakers.