MAKE SAFETY A PRIORITY

• Report your outage online at the CPS Energy Outage Center or by calling (210) 353-HELP (4357).
• Stay informed with our outage map and follow us on Facebook and Twitter for updates.
• Monitor weather reports.

PROTECT YOURSELF

• Stay away from downed power lines and report them to CPS Energy. Do NOT attempt to move or drive over the lines as they can be live.
• If your home or business is flooded, never enter standing water unless you’re sure the main power has been shut off.

PREPARE NOW

• Keep cell phones charged and flashlights, batteries and other important items readily available.
• Have a power outage plan for medical devices requiring electricity or medicines requiring refrigeration.

DURING A POWER OUTAGE

• Unplug electrical equipment such as TVs and computer equipment to help protect them from power surges.
• Keep the refrigerator door closed. Refrigerated food should be safe for up to 4 hours.
• For outages lasting more than 2-4 hours, pack perishable items into a cooler and surrounded by ice.
• Only use generators outdoors.  (See Generator Safety)
• Do not use a gas stove to heat your home.

AFTER A POWER OUTAGE

• Refrigerated or frozen foods may not be safe to eat after the loss of power. Follow the preparation and safety steps here to keep your food safe.  
• If your neighbors have power and you do not, check your breakers.