CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

OUTAGE TIPS
 
 
 

MAKE SAFETY A PRIORITY

  • Report your outage online at the CPS Energy Outage Center or by calling (210) 353-HELP (4357).
  • Stay informed with our outage map and follow us on Facebook and Twitter for updates.
  • Monitor weather reports.

PROTECT YOURSELF

  • Stay away from downed power lines and report them to CPS Energy. Do NOT attempt to move or drive over the lines as they can be live.
  • If your home or business is flooded, never enter standing water unless you’re sure the main power has been shut off.

PREPARE NOW

  • Keep cell phones charged and flashlights, batteries and other important items readily available.
  • Have a power outage plan for medical devices requiring electricity or medicines requiring refrigeration.

DURING A POWER OUTAGE

  • Unplug electrical equipment such as TVs and computer equipment to help protect them from power surges.
  • Keep the refrigerator door closed. Refrigerated food should be safe for up to 4 hours.
  • For outages lasting more than 2-4 hours, pack perishable items into a cooler and surrounded by ice.
  • Only use generators outdoors.  (See Generator Safety)
  • Do not use a gas stove to heat your home.

AFTER A POWER OUTAGE

  • Discard any perishable foods that have been above 40° F for more than 2 hours.
  • If your neighbors have power and you do not, check your breakers.