We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Moving

 
 

We can help you get your power turned on.

  • If you’re a CPS Energy customer and need to transfer service, register for an online account and transfer service in minutes.
  • If you need to start service and are not a CPS Energy customer, please request a letter of reference.
  • If you’re in the military and relocating to San Antonio, CPS Energy may waive your deposit fee. We also have several resources to make your move easier. Contact us to learn more.

Are you new to our service area? We can help you not only get your power on, but help you get other utilities like phone service , Internet service, cable or satellite television, and security systems started.  Call CPS Energy’s First Connections today at (210) 353-2222.