System Maintenance: Starting Monday, 1/24/2022 at 8:00 PM to 10:00 PM, Alert Preferences and SMS text Outage reporting may not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

My Home - Request a Service

 

Need to request a streetlight or have a streetlight repaired? Are trees in your neighborhood too close to larger power lines? Do you want to install security lights?

Click the appropriate link below to access the request form. Press Submit when complete.

Residential Service Request Forms

 

If you have any questions or issues with your bill, please complete and submit the Residential Billing Issues Form.  For any other question, please feel free to call one of our customer service representatives at (210) 353-2222 or send us a question by email at [email protected].

For emergency gas issues, please call:  (210) 353-4357.

My Home - Request a Service