CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Ridge Creek Project


As the electric and natural gas service provider for the City of San Antonio and surrounding area, we strive to deliver safe, reliable, environmentally sound and affordable services to our customers. We are continually assessing and implementing projects designed to help us provide exceptional customer service.

In reviewing our reliability performance, we have identified the need to increase the reliability of the underground electric distribution system serving the Ridge Creek Neighborhood. The scheduled start date for this project is 7/06/2021 and the estimated completion date is 12/3/2021.

We are starting this important project because the underground electrical system serving your home and neighborhood was installed in 1980 and is nearing the end of its useful life. We are reducing the likelihood of unplanned outages by proactively maintaining and replacing the old equipment.


A virtual meeting was held on Thursday, July 1 for the Ridge Creek Project.