System Maintenance: Starting Monday, 1/24/2022 at 8:00 PM to 10:00 PM, Alert Preferences and SMS text Outage reporting may not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Ridge Creek Project

 
 

As the electric and natural gas service provider for the City of San Antonio and surrounding area, we strive to deliver safe, reliable, environmentally sound and affordable services to our customers. We are continually assessing and implementing projects designed to help us provide exceptional customer service.

In reviewing our reliability performance, we have identified the need to increase the reliability of the underground electric distribution system serving the Ridge Creek Neighborhood. The scheduled start date for this project is 7/06/2021 and the estimated completion date is 12/3/2021.

We are starting this important project because the underground electrical system serving your home and neighborhood was installed in 1980 and is nearing the end of its useful life. We are reducing the likelihood of unplanned outages by proactively maintaining and replacing the old equipment.

 

A virtual meeting was held on Thursday, July 1 for the Ridge Creek Project.