We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Environmental Compliance Requirements

 
Environmental Compliance Requirements

We are required to comply with all environmental and regulatory requirements associated with its construction activities. This includes all construction activities performed for the installation of electric and natural gas services and associated facilities for all customers and developments. As a result, effective January 2, 2014, we have incorporated an environmental compliance review process into its design process for customer service requests. We strongly advises customers to incorporate CPS Energy construction activities in any environmental permits/studies that are conducted as part of their site developments in order to expedite CPS Energy’s environmental compliance review and to keep their projects on schedule. If we are required to obtain any environmental permits or conduct any environmental studies, all costs associated with such permits and/or studies will be the responsibility of the customer.

Our application process has been revised to include an Environmental Requirements Checklist that customers will be required to fill out and submit along with the appropriate Application form. The current Application forms have been revised to include a checkbox that must be checked by the customer to signify that they have submitted the Environmental Requirements Checklist. Applications will not be processed without this additional form.

Please refer to the CPS Energy Environmental Documentation Requirements document, the Environmental FAQ document or contact your Customer Engineering representative for more information regarding Environmental Compliance Review Procedures, including environmental and regulatory requirements; applicable forms and documents; and the deadlines for documentation we must receive in order to avoid project delays.

We are committed to performing its environmental compliance review process in a timely manner to minimize the possibility of any project delays and unnecessary costs to our customers.