System Maintenance: On Sunday, December 7, 2025, from 1:00 AM to 5:00 AM, our EZ Pay with credit card payment processing may be unavailable. However, you can still make a payment by logging in to your "Manage My Account" account. You may report an outage online or by calling (210) 353-4357. Visibility to bills in Manage My Account may also not be available during this maintenance.

Customer Service Form

Commercial Deposit Estimation

When establishing new service, deposit amounts for businesses depend on several factors. Please complete the form below and we'll get back to you with a deposit estimation.

Account Number

10-digit number that starts with 300

Current Service Address

Name

Street Address 1

Street Address 2

City

State / Province

Postal / Zip Code

Specific Request/Comments

Captcha

Email Address

Ex: [email protected]

Primary Phone Number

Ex: 2105551234

Secondary Phone Number

Ex: 2105551234

Fax Number

Ex: 2105551234

If you are having trouble with our CAPTCHA security and you are unable to submit a form, please call us at 210-353-6023 or email us [email protected]. If you need to request an accommodation due to a disability, please send an e-mail to [email protected] to let us know the nature of your request. We are here to help you.