System Maintenance: From 7 PM on Saturday, 05/21/22 to 5 AM on Sunday, 5/22/22, Manage My Account, customer alert notifications, all web portals, and our automated phone system will be unavailable. EZ Pay credit card payment processing and visibility to bills in Manage My Account will also be unavailable during this time.  We will still be able to process emergency gas and electric requests.

Our customer service center hours are 7:45AM to 5:00PM Monday-Friday and 7:45AM to 6:45PM on Wednesdays. Service Disconnections for non-payment have resumed. If you are experiencing difficulty paying your energy bill, we urge you to contact us for help by calling  210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Customer Service Form

Residential:  Other Gas or Electric Service Issues

If you have an issue regarding your electric or gas service not listed among our other topics, please fill out this form.  We will respond as quickly as possible.

For emergency gas issues, please call:  210-353-4357

 

 
 
 
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If you are having trouble with our CAPTCHA security and you are unable to submit a form, please call us at 210-353-6023 or email us [email protected]. If you need to request an accommodation due to a disability, please send an e-mail to [email protected] to let us know the nature of your request. We are here to help you.