Winter Weather Update: CPS Energy Customer Service Centers will reopen on Thursday, February 2, 2023 at 7:45AM. Customers can access account information 24/7 through Manage My Account. Crews are actively working to restore outages. See the Outage Map for current status. Ice can cause downed power lines and we remind everyone to avoid downed lines and treat them as if they are live. We thank everyone for their patience. Read our latest news update here and follow us on social media.

Customer Service Form

Residential:  Other Gas or Electric Service Issues

If you have an issue regarding your electric or gas service not listed among our other topics, please fill out this form.  We will respond as quickly as possible.

For emergency gas issues, please call:  210-353-4357

 

 
 
 
10-digit number that starts with 300
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Ex: 2105551234
 
Ex: 2105551234
 
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If you are having trouble with our CAPTCHA security and you are unable to submit a form, please call us at 210-353-6023 or email us [email protected]. If you need to request an accommodation due to a disability, please send an e-mail to [email protected] to let us know the nature of your request. We are here to help you.