Please be aware that some customers may not see the most current energy usage data in My Energy Portal today.  All energy usage data will be updated by end of day on 1/20/21. Thank you for your patience.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Customer Service Form

Residential:  Senior Citizen Billing Program

CPS Energy’s Senior Citizen Billing Program allows customers additional time to pay the net amount of their utility bill. Customers who qualify for this program are allowed 26 days, instead of the normal 16 days, to pay their monthly bill.  To qualify for the program, the person whose name appears on the CPS Energy account must be at least 60 years of age and the program is only applicable to the customer’s principle residence.

 
 
 
10-digit number that starts with 300
 
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Ex: Name@yourcompany.com
 
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Ex: 2105551234
 
Ex: 2105551234
 
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