We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 winter storms. February bills do not include exorbitant winter storm charges. Some eBill notices were emailed Saturday, March 6, 2021, for bills dated February 16 – 18, 2021. Billing and normal eBill notifications will resume Monday, March 8, 2021. (Read More) Stay up to date by following us on Facebook and Twitter. More updates: Newsroom and Storm Updates.
We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.
We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.
