System Maintenance: Starting Monday, 1/24/2022 at 8:00 PM to 10:00 PM, Alert Preferences and SMS text Outage reporting may not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

CPS Energy Storm Related Actions


CPS Energy is Fighting for Its San Antonio Customers


CPS Energy continues to be a highly rated energy utility that prudently pays all its validated, lawful, and legitimate costs of operations and business. Our highest goal is to protect our customers from the financial impacts of the systemic failure that occurred during the February 2021 declared Texas weather disaster. We will tirelessly pursue all policy, regulatory, financial, and these legal actions to prevent the passing on of excessive, unlawful, and illegitimate charges to our customers and community.