We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

CPS Energy is fighting for its San Antonio customers


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CPS Energy Storm Related Actions


CPS Energy continues to be a highly rated energy utility that prudently pays all its validated, lawful, and legitimate costs of operations and business. Our highest goal is to protect our customers from the financial impacts of the systemic failure that occurred during the February 2021 declared Texas weather disaster. We will tirelessly pursue all policy, regulatory, financial, and these legal actions to prevent the passing on of excessive, unlawful, and illegitimate charges to our customers and community.