Customers still in an outage need to make plans to stay somewhere cool and safe overnight. Places to Stay Cool and Resiliency Centers are available at SA.gov/HotWeather. Outage restoration will take several days. As a reminder, please stay away from downed power lines and treat them as if they are energized. Report downed power lines to 210-353-HELP (4357). We will continue providing updates as restoration efforts progress.

Payment and assistance programs

Not sure where to start? Use our Assistance Finder to discover programs that can help with bills and other types of financial relief.

Assistance Finder

I need help with payments

The Affordability Discount Program

Helps low-income customers with a monthly discount on electricity and gas services.

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I want weatherization

Casa Verde

Casa Verde assists income-qualifying homeowners and renters by providing free energy efficiency improvements such as attic and wall insulation, air-sealing measures, LED light bulb replacements, and duct sealing.

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I want a consistent monthly amount for my bill

Budget Payment Plan

Budget Payment Plan allows residential and business customers to budget their expenses and avoid the surprise of an unexpected, higher than normal, energy bill when the weather changes.

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I need help with a past due balance

Residential Energy Assistance Partnership (REAP)

REAP assists low-income families in San Antonio and Bexar County with financial assistance and energy education. Eligible households, including elderly, disabled, or young children, can get up to $400 per year for utility bills.

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I need extra time for payments

If you are experiencing financial hardship and need payment assistance, we urge you to call us at (210) 353-2222 to set up a payment plan. Our energy experts can talk you through our payment plan options and assist you with a strategy to catch up on missed payments and bring your account current if you are behind.

Payment extension

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Customers can request to pay their past due balance at a later date.

Installment Plan

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Customers can request that the full amount due be broken into installments and added to future bills, in addition to the then-current amount due.

Modified Budget Payment Plan

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Customers with a Budget Payment Plan can request that a past due amount be broken into installments and added to the monthly Budget Payment Plan payment.