CPS Energy’s offices and customer service centers will be closed on Monday, May 26, 2025, in observance of Memorial Day. We will reopen on Tuesday, May 27, at 7:45 AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Overview
We know many of our seniors have worked and excelled for years, but now may be living on a fixed income. Our Senior Citizen Billing Program allows customers additional time to pay the net amount of energy bills.
How do I qualify?
- The person whose name appears on the CPS Energy account must be at least 60 years of age.
- The program can only be applied to the customer’s principal residence.
- Customer needs a State ID or Drivers License number.
Do I have to reapply?
Once enrolled in the program, there is no need to re-enroll.
What are the benefits?
Allows Residents additional time to pay the net amount of energy bills.
- 25 days, instead of the normal 16 days, to pay your monthly bill.
How do I apply?
Apply for enrollment by completing an online application, by visiting one of our customer service centers, or by calling (210) 353-2222.
- Apply for Senior Citizen Billing Program application.
- Find a CPS Energy customer service center near you.
