CPS Energy’s offices, customer service centers, and call centers will be closed on Friday, April 26, 2024, in observance of the Battle of Flowers Parade. Offices will reopen on Monday, April 29 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account (MMA).
Senior Citizen Billing Program
We know many of our seniors have worked and excelled for years, but now may be living on a fixed income. Our Senior Citizen Billing Program allows customers additional time to pay the net amount of energy bills.
What you get, if you qualify:
- 25 days, instead of the normal 16 days, to pay your monthly bill.
The rules:
- The person whose name appears on the CPS Energy account must be at least 60 years of age.
- The program can only be applied to the customer’s principal residence.
Apply for enrollment by completing an online application, by visiting one of our customer service centers, or by calling (210) 353-2222.
- Apply for Senior Citizen Billing Program application
- Find a CPS Energy customer service center near you.
Learn more about our Senior Citizen Late Payment Waiver.
