CPS Energy’s offices and customer service centers will be closed on Friday, May 2, 2025, in observance of the Battle of Flowers Parade. We will reopen on Monday, May 5, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Overview
We know many of our seniors have worked and excelled for years, but now may be living on a fixed income. Our Senior Citizen Billing Program allows customers additional time to pay the net amount of energy bills.
How do I qualify?
- The person whose name appears on the CPS Energy account must be at least 60 years of age.
- The program can only be applied to the customer’s principal residence.
- Customer needs a State ID or Drivers License number.
Do I have to reapply?
Once enrolled in the program, there is no need to re-enroll.
What are the benefits?
Allows Residents additional time to pay the net amount of energy bills.
- 25 days, instead of the normal 16 days, to pay your monthly bill.
How do I apply?
Apply for enrollment by completing an online application, by visiting one of our customer service centers, or by calling (210) 353-2222.
- Apply for Senior Citizen Billing Program application.
- Find a CPS Energy customer service center near you.
