CPS Energy’s offices and customer service centers will be closed on Monday, January 20, 2025, in observance of Martin Luther King Jr. Day. We will reopen on Tuesday, January 21, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).

Smart Meter Opt-Out Form (Electronic)

Smart Meter Opt-Out Program Enrollment

Under CPS Energy’s Smart Meter Opt-Out Program, single family residential customers are provided the option to exchange a smart meter with a meter that requires a field visit. To be considered for enrollment in the Smart Meter Opt-Out Program, please complete the form below.

For questions about opting out, please email: [email protected] or call 210-353-4264.

Please complete the following information.

First Name

Last Name

Customer Account Number

(Ten digit number starting with 300)

Address 1

Address 2

City

State

ZipCode

Primary Phone Number

Ex: 2105551234

Email Address

Ex: [email protected]

Please read and answer the statements below.

Any meter access issues CPS Energy should be aware of?

Yes (describe below)

Please describe your meter access issues:

Please read and select one item below.

YES. I want to exchange the smart meter for a meter that requires a field visit under the Smart Meter Opt-Out Program. By checking this box, I certify that I am the authorized customer account holder and acknowledge that a meter that requires a field visit will be installed at this address. I am aware of and agree to the applicable charges and all ongoing meter reading fees, identified in Exhibit A, which will be added to my monthly bill for a period not less than 12 months, beginning with the next billing statement.

YES. I want to exchange my smart meter for a meter that requires a field visit under the Smart Meter Opt-Out Program and be considered for the Low Income fees. I understand that I will need to submit proof of income and other information for consideration, and that I will be required to recertify for low income eligibility every two years. By checking this box, I certify that I am the authorized customer account holder and acknowledge that a meter that requires a field visit will be installed at this address. I am aware of and agree to the applicable charges and all ongoing meter reading fees, identified in Exhibit A, which will be added to my monthly bill for a period not less than 12 months, beginning with the next billing statement.

Exhibit A: Smart Meter Opt-Out Program Fees

Please enter your electronic signature below.

Type your full name here.

Please click here to read the Smart Meter Opt-Out Program Form.

I have read the Smart Meter Opt-Out Program Enrollment Form above and understand the fees associated with opting out.

For security: Please retype the letters/numbers.

If you are having trouble with our CAPTCHA security and you are unable to submit a form, please call us at 210-353-6023 or email us [email protected]. If you need to request an accommodation due to a disability, please send an e-mail to [email protected] to let us know the nature of your request. We are here to help you.