System Maintenance: Please note that system maintenance will take place from Wednesday, October 8, 2025, from 8:00 PM to 11:00 PM. We will be experiencing planned maintenance on our customer information system and will only be able to process gas and electric emergency-related calls by calling 210-353-HELP (4357) or 1-800-870-1006. Online outage reporting and outage map updates will be unavailable.
Smart Meter Opt-Out Form (Electronic)
Smart Meter Opt-Out Program Enrollment
Under CPS Energy’s Smart Meter Opt-Out Program, single family residential customers are provided the option to exchange a smart meter with a meter that requires a field visit. To be considered for enrollment in the Smart Meter Opt-Out Program, please complete the form below.
For questions about opting out, please email: [email protected] or call 210-353-4264.