Ways to Pay My Bill


We work to provide you a variety of choices to help you manage your service, pay your bills, and more.

Ways to Pay:

  • Pay Online - Sign up for Manage My Account and pay online. Access to the all new My Energy Portalto help you better manage your energy costs.
  • Pay by Phone - Call (877) 257-1172. Use an electronic check, debit or credit card and pay your bill over the phone. There is a $2.35 convenience fee when paying by phone.
  • Pay by Mail - Mail your bill by using the pre-addressed return envelope included with your bill.
  • Pay in Person - Stop by one of our customer service centers to make a payment or request assistance with your bill.
  • Gift Certificates - Redeem a gift certificate to pay your bill or buy one for a friend. Available at our customer service centers.
  • AutoPay - Have your monthly bill automatically withdrawn from your bank.  
  • Budget Payment Plan - Average your bill and pay the same amount every month.

If you have any questions or issues with your bill, please complete the Residential Billing Issues Form and submit it.  For all other service related questions, please go to our Residential Request for Services.  

For any other question, feel free to call one of our customer service representatives at (210) 353-2222 or send us a question by email at feedback@cpsenergy.com.