CPS Energy’s offices and customer service centers will be closed on Friday, May 2, 2025, in observance of the Battle of Flowers Parade. We will reopen on Monday, May 5, at 7:45AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
Common Voltage Disturbances
A variety of issues can cause a problem with your electrical service − what we call “a voltage disturbance.”
Here are the typical challenges CPS Energy must manage to keep your electric power up and running:
- Transmission line problem caused by animals, weather, unforeseen equipment failure
- Voltage disturbance on one distribution line affects an adjacent distribution line
- Substation circuit breaker opens and closes momentarily
- Severe weather
- Equipment failure or tree damage to conductor wires
- A vehicle hits distribution poles
- In addition, heavy equipment, appliances and other issues can cause an electrical failure in a home or business
