CPS Energy’s offices, customer service centers, and the call center will be closed on Monday, July 4, 2022 in observance of Independence Day. Offices will reopen Tuesday, July 5 at 7:45AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account.  

Starting Friday, July 1 our Customer Service Center hours will be: 7:45AM to 5:00PM Monday-Friday (except holidays).

Common Voltage Disturbances

 

A variety of issues can cause a problem with your electrical service − what we call “a voltage disturbance.”

Here are the typical challenges CPS Energy must manage to keep your electric power up and running:

  • Transmission line problem caused by animals, weather, unforeseen equipment failure
  • Voltage disturbance on one distribution line affects an adjacent distribution line
  • Substation circuit breaker opens and closes momentarily
  • Severe weather
  • Equipment failure or tree damage to conductor wires
  • A vehicle hits distribution poles
  • In addition, heavy equipment, appliances and other issues can cause an electrical failure in a home or business