CPS Energy’s offices, customer service centers and call center will be closed Monday, January 21 in observance of Martin Luther King Jr. Day.  During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues.

Common Voltage Disturbances

 
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A variety of issues can cause a problem with your electrical service − what we call “a voltage disturbance.”

Here are the typical challenges CPS Energy must manage to keep your electric power up and running:

  • Transmission line problem caused by animals, weather, unforeseen equipment failure
  • Voltage disturbance on one distribution line affects an adjacent distribution line
  • Substation circuit breaker opens and closes momentarily
  • Severe weather
  • Equipment failure or tree damage to conductor wires
  • A vehicle hits distribution poles
  • In addition, heavy equipment, appliances and other issues can cause an electrical failure in a home or business