We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 winter storms.  February bills do not include exorbitant winter storm charges. Some eBill notices were emailed Saturday, March 6, 2021, for bills dated February 16 – 18, 2021. Billing and normal eBill notifications will resume Monday, March 8, 2021. (Read More)   Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

Stakeholder Engagement


2021 Section

2020 Section

Review of Our Customer Programs: From Affordability Assistance To Billing, Including Collection & Disconnects - December 22, 2020

Email exchange between CPS Energy & Greg Harman on December 7, 2020:

Email to BOT from Greg Harman, November 16, 2020: Email Link

Military Officers Association of America Alamo Chapter (MOAA)– November 19, 2020

CPS Energy’s Reply & Reiterated Request to Meet to Environmental Leaders, November 10, 2020

Response from Environmental Leaders to CPS Energy, October 28, 2020

Invitation to Meet from CPS Energy to Environmental Leaders, October 26, 2020

Sierra Club San Antonio Community Forum: A Just Climate+COVID-19 Recovery – October 24, 2020

San Antonio Manufacturers Association Environmental Seminar - October 7, 2020

Letter to Environmental Stakeholders Group September 15, 2020

Quarterly Environmental Stakeholder Meeting - August 25, 2020

Virtual People First Community Fairs, 2020

Facebook Virtual Live Chats, 2020

San Antonio Chamber – August 11, 2020

Suburban Cities meeting -  August 7, 2020

Executive Solar Advisory Committee Meeting - May 5, 2020

Executive Solar Advisory Committee Meeting - April 14, 2020

Executive Solar Advisory Committee Meeting - January 7, 2020

2019 Section