CPS Energy’s offices, customer service centers, and call centers will be closed on Friday, April 26, 2024, in observance of the Battle of Flowers Parade. Offices will reopen on Monday, April 29 at 7:45 AM. Customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account (MMA).
Material Supply Constraints: Information, Services, and Programs
Material Supply Issues
Introduction:
CPS Energy worked diligently to help mitigate the global supply chain issues affecting our community. We worked through shortages of key materials and equipment, including transformers. The impact of the supply chain challenges resulted in extended lead times & delayed deliveries of material, ultimately resulting in current, or expected delays to CPS Energy and customer projects requiring 3-Phase transformers. Last year, to assist our customers during this challenging time, CPS Energy created new programs and processes to help mitigate those challenges.
Please note that CPS Energy expects the underlying conditions impacting the supply of transformers and other materials that can delay projects to continue for the next 3-5 years. Customers should take extended transformer and supply delivery timeframes into account when planning projects. We will continue to keep you informed as we navigate these challenges.
Material Supply Issue Products and Services
More about Single-Phase Transformer Queues:
In 2023, CPS Energy produced a monthly list of projects requiring single-phase transformers. The queue list was based on the customer construction cost (also known as Contribution in Aide of Construction or CIAC) payment date. Only customers who had agreed to have their projects listed were shown on the list. The list represented the order in which projects will receive transformers...
Please see the FAQ that was used during that timeframe.
Three Phase Transformer and Commecial Meter Cans Queues:
CPS Energy has created a process for organizing projects into a queue that requires a 3-phase transformer and commercial meter cans, which is also being impacted by the global supply chain issues the industry is currently facing. Customers can help us plan for your projects by (we have verbiage on engaging electric sooner)...
Customer Referred Material:
CPS Energy has developed a Customer Referred Materials program for customers whose projects may be impacted by supply chain shortages are encouraged to locate materials through their own supply chain contacts. We have implemented a process to allow for customers to refer materials to us that they have located…
Single-Phase Customer Project Exchange:
CPS Energy has developed a program that offers developers with more than one comparable projects the opportunity to exchange projects position on the queue list or even to work with other developers with projects…
