CPS Energy’s offices and customer service centers will be closed on Monday, May 26, 2025, in observance of Memorial Day. We will reopen on Tuesday, May 27, at 7:45 AM. Although our call center will be closed for regular business, we are still open for customers to report natural gas or electric emergencies anytime by calling 210-353-HELP (4357) or 1-800-870-1006. Online services may be conveniently accessed through Manage My Account (MMA).
News Releases from Storm Uri 2021
News Releases - English:
- 5/26/2021: CPS ENERGY ANNOUNCES KEY MILESTONES IN CASE AGAINST ERCOT
- 5/21/21: CPS ENERGY ANNOUNCES UPDATES IN CASES AGAINST CERTAIN NATURAL GAS SUPPLIERS
- 5/7/2021: STATEMENTS FROM CPS ENERGY AND MAYOR RON NIRENBERG ABOUT ENERGY TRANSFER’S FIRST QUARTER EARNINGS RESULTS
- 4/29/2021: CPS ENERGY STRENGTHENS LAWSUIT AGAINST ERCOT IN LIGHT OF RECENT ACTIONS; COURT GRANTS TEMPORARY RESTRAINING ORDER PREVENTING ERCOT FROM PASSING ON UNLAWFUL CHARGES
- 4/7/2021: CPS ENERGY PROVIDES ONE-TIME BILL CREDITS TO CUSTOMERS WHO EXPERIENCED EXTENDED OUTAGES DURING WINTER STORM
- 3/23/2021: CPS ENERGY FILES LAWSUITS AGAINST GAS SUPPLIERS TO PROTECT CUSTOMERS FROM EXCESSIVE AND EXORBITANT PRICES
- 3/18/2021: SAN ANTONIO CITY COUNCIL APPROVES CPS ENERGY’S MULTIFACETED STRATEGIC PLAN TO PROTECT CUSTOMERS
- 3/12/2021: CPS ENERGY TAKES FURTHER STEPS TO PROTECT CUSTOMERS FROM EXCESSIVE, ILLEGITIMATE AND ILLEGAL PRICES
- 3/5/2021: CPS ENERGY CONTINUES FIGHT TO PROTECT CUSTOMERS FROM EXCESSIVE FUEL & PURCHASED POWER COSTS FROM FEBRUARY 2021 WINTER STORMS
- 3/2/2021: CPS ENERGY WILL BE TAKING DECISIVE ACTION TO PROTECT CUSTOMERS AND THE SAN ANTONIO COMMUNITY FROM PRICE GOUGING FOR ILLEGITIMATE FUEL & POWER COSTS
- 2/24/2021: CPS ENERGY’S MY ENERGY PORTAL BACK ONLINE AUTOPAY TO RESUME FRIDAY – CUSTOMERS CAN STILL UNENROLL
- 2/15/2021: UPDATE AS OF MONDAY FEBRUARY 15, 2021 11:00 PM DUE TO THE CONTINUATION OF EXTREMELY COLD TEMPERATURES, DEMAND FOR POWER CONTINUES TO EXCEED ENERGY SUPPLY, PROMPTING INCREASES IN SAN ANTONIO OUTAGE DURATIONS & FREQUENCIES, THROUGH LATE TUESDAY EVENING
- 2/15/2021: UPDATE AS OF MONDAY, FEBRUARY 15, 2021, 2:55 AM POWER EMERGENCY – CONSERVATION CRITICAL ROTATING OUTAGES HAVE BEGUN ERCOT, Grid Operator, issues Power Emergency across the state of Texas.
- 2/14/2021: UPDATE AS OF SUNDAY, FEBRUARY 14, 2021 4:00 PM WINTER WEATHER AND EXTREME COLD PUTS COMMUNITY AT RISK- STATE GRID OPERATOR AND CPS ENERGY CALL FOR CUSTOMERS TO REDUCE ELECTRIC AND NATURAL GAS USE
- 2/14/2021: UPDATE from ERCOT: SUNDAY, FEBRUARY 14, 2021 – Grid operator requests energy conservation for system reliability
- 2/12/2021: UPDATE AS OF FRIDAY, FEBRUARY 12, 2021 4:00 PM CPS ENERGY ENCOURAGES COMMUNITY TO REDUCE ELECTRIC AND NATURAL GAS USE AS WINTER WEATHER EXTENDS THROUGH EARLY NEXT WEEK
- More in the Newsroom
News Releases - Spanish:
- Marzo 23, 2021: CPS ENERGY PRESENTA DEMANDAS CONTRA PROVEEDORES DE GAS PARA PROTEGER A LOS CLIENTES DE PRECIOS EXCESIVOS Y DESMESURADOS
- Marzo 18, 2021: EL CONSEJO DE LA CIUDAD DE SAN ANTONIO APRUEBA EL PLAN ESTRATÉGICO MULTIFACÉTICO DE CPS ENERGY PARA PROTEGER A LOS CLIENTESMarzo 12, 2021 – CPS ENERGY TOMA MEDIDAS ADICIONALES PARA PROTEGER A LOS CLIENTES DE PRECIOS EXCESIVOS, ILEGÍTIMOS E ILEGALES
- Marzo 5, 2021: CPS ENERGY CONTINÚA LUCHANDO PARA PROTEGER A LOS CLIENTES DE LOS COSTOS EXCESIVOS DE COMBUSTIBLE Y DE ENERGÍA COMPRADA A PARTIR DE LAS TORMENTAS INVERNALES DE FEBRERO DEL 2021
- Marzo 2, 2021: CPS ENERGY TOMARÁ UNA ACCIÓN DECISIVA PARA PROTEGER A LOS CLIENTES Y A LA COMUNIDAD DE SAN ANTONIO DE LA ESCALADA ABUSIVA DE PRECIOS POR COSTOS ILEGÍTIMOS DE COMBUSTIBLE Y ENERGÍA
- FEBRERO 15, 2021: DEBIDO A LAS CONTINUAS TEMPERATURAS EXTREMADAMENTE FRÍAS, LA DEMANDA DE ENERGÍA CONTINÚA SOBREPASANDO EL SUMINISTRO DE ENERGÍA, PROVOCANDO AUMENTOS EN LAS DURACIONES Y FRECUENCIAS DE LOS CORTES EN SAN ANTONIO, HASTA ALTAS HORAS EN LA NOCHE DEL MARTES
- FEBRERO 15, 2021: EMERGENCIA DE ENERGÍA – CONSERVACIÓN ESENCIAL HAN COMENZADO LAS INTERRUPCIONES ROTATIVAS
- Read More: Comunicados de Prensa
