• My Home
    • Savings Programs & Energy Tips
      • Savings Programs & Energy Tips

        Ideas to help educate and encourage customers to take simple steps to reduce their consumption. Learn more about: Manage My Account, My Energy Portal and SaveNow programs and rebates. Get Energy Tips and Peak Energy Day information. Learn about Smart Thermostats and Upcoming CPS Energy Events. Use our Energy Cost Calculator.

    • Doing Business with Us
      • Doing Business with Us

        See easy ways to save and get the most out of your service

    • SaveNow
      • WiFi Thermostat Rewards
        • WiFi Thermostat Rewards

          Choose an energy-saving device to help you save money year round

      • Efficiency Programs
        • Smart Thermostat
          • Smart Thermostat

            Control your home thermostat from anywhere, anytime with Smart Thermostat

        • Nest Rush Hour Rewards
          • Nest Rush Hour Rewards

            CPS Energy has teamed up with Nest to bring you the first thermostat that programs itself to help you save energy.

        • Cool Roof Rebate
          • Cool Roof Rebate

            CPS Energy has teamed up with Nest to bring you the first thermostat that programs itself to help you save energy.

      • Customer Assistance & Payment Options
        • REAP / Utility Assistance
          • REAP / Utility Assistance

            Through REAP, you may qualify for up to $400 per year in bill assistance

        • Affordability Discounts
          • Affordability Discounts

            If you’re a residential customer, you may qualify for a discount if your income is at or below 125% of federal poverty guidelines and you meet other requirements

        • Budget Payment Plan
          • Budget Payment Plan

            Enroll in our Budget Payment Plan, and we’ll average your bills over the past year, add a small percentage to cover environmental factors and changing fuel costs, then charge you the resulting amount each month

        • Critical Care
          • Critical Care

            If you or a dependent living at home must use electrically operated medical equipment, the Critical Care Program gives you additional time to pay your bills

        • Casa Verde
          • Casa Verde

            Learn more about Casa Verde and Free Weatherization

        • Disabled Billing Program
          • Disabled Billing Program

            The Disabled Citizens Billing Program allows disabled customers on Supplemental Security Income additional time to pay the net amount of their energy bills

        • Emergency Assistance Programs
          • Emergency Assistance Programs

            Public health agencies and community-based organizations also may have resources to help you pay your bill

        • Senior Citizen Billing Program
          • Senior Citizen Billing Program

            Our Senior Citizen Billing Program allows qualifying customers additional time to pay the net amount of their energy bills

        • Temporary Hardships
          • Temporary Hardships

            Health or financial hardships sometimes make it difficult to pay bills. We make it easy for you to set up payment plans to help you during difficult times

        • Burned Veterans' Discount
          • Burned Veterans' Discount

            Our Veteran’s Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burns received during combat

        • First Responders with Burn Injuries Discount Program
          • First Responders with Burn Injuries Discount Program

            We offer help to those who provide emergency response for our country to include Firefighters and Police. Our First Responders with Burn Injuries Discount Program provides electric bill payment assistance to those who have significantly decreased abilities to regulate their core body temperatures due to severe burn injuries sustained in the course of providing first responder duties.

      • Solar Options
        • Community Solar - Rooftop Solar
          • Community Solar - Rooftop Solar

        • SolarHostSA - Rooftop Solar
          • SolarHostSA - Rooftop Solar

        • Community Solar
          • Community Solar

      • Energy Cost Calculator
        • Energy Cost Calculator
          • Energy Cost Calculator

        • Bill Estimator - Small Commercial
          • Bill Estimator - Small Commercial

      • Energy Saving Tips
        • Energy Saving Tips

          Simple and inexpensive actions can help you save energy & money during the hot summer months. Here are some things you can do to start saving in your home.

    • Moving
      • Moving

        We can help you start or stop service when you move.

    • Safety Around My Home
      • Safety Around My Home

        Simple tips to avoid accidents around your home

  • My Business
    • Save Now
      • Commercial Energy Saving Strategies
        • Commercial Energy Saving Strategies

          Cut your energy consumption and bills. Try some simple energy-saving measures.

      • Commercial Demand Response
        • Smart Thermostat Commercial
          • Smart Thermostat Commercial

            A CPS Energy Smart Thermostat is a great way to save electricity and lower the energy bill of your business. Even better, it's FREE. CPS Energy will even install it for free, too.

    • Services for My Business
      • Commercial Power Quality FAQs
        • Commercial Power Quality FAQs

          Discover what can interrupt your power and how the culprit is found.

      • School Pipe Testing
        • School Pipe Testing

          Find information/forms for gas pipe testing at schools. Meet Railroad Commission of Texas requirements.

    • Manage My Properties
      • Property Manager FAQs
        • Property Manager FAQs

          Get the answers you need. Read FAQs about Property Manager Portal to learn how it can help you.

  • Construction & Renovation
    • Construction & Renovation
      Web Portal
      • Construction & Renovation
        Web Portal

        Now introducing the redesigned Construction Renovation web portal. The new portal is user-friendly and easy to navigate. Most importantly, it will allow most customers to create and manage their construction projects online, regardless of the project type.

    • Step-by-Step Processes
      • New Home Construction Underground Service
        • New Home Construction Underground Service

      • Multi-Family Buildings
        • Multi-Family Buildings

      • New Home Construction Overhead Service
        • New Home Construction Overhead Service

      • New Commercial Construction
        • New Commercial Construction

      • Home Renovation
        • Home Renovation

      • Commercial Building Renovation
        • Commercial Building Renovation

      • Subdivision Development
        • Subdivision Development

    • Online Tools
      • Start a New Project
        • Start a New Project

      • Pay an Invoice
        (no login needed)
        • Pay an Invoice
          (no login needed)

      • Track an Existing Request
        (no login needed)
        • Track an Existing Request
          (no login needed)

    • Security Lighting Request
      • Residential Security Lighting
        • Residential Security Lighting

      • Commercial Security Lighting
        • Commercial Security Lighting

    • Safety on the Job
      • Natural Gas Excess Flow Valve Customer Notification
        • Natural Gas Excess Flow Valve Customer Notification

      • Excavation Guidelines for Excavators
        • Reporting Pipeline Damage
          • Reporting Pipeline Damage

    • Distributed Generation
      • Distributed Generation Resources
        • Distributed Generation Resources

          A variety of Distributed Generation systems are now available.

    • Pole Attachment Services
      • Pole Attachment Comments
        • Pole Attachment Comments

      • NEW! Approved Contractors
        • NEW! Approved Contractors

    • Construction Drawings Search
      • Construction Drawings Search

        Use the search feature to find copies of our most recent construction standard drawings. Please call us at (210) 353-3423 if you have any questions or suggestions.

    • Alternative Residential Meter Sockets
      • Alternative Residential Meter Sockets

        CPS Energy is responding to global supply chain issues with temporary exceptions to our Standard Residential Meter Socket Specifications to make it easier for customers to purchase meter sockets from local suppliers.

    • Distribution Electric Material Specifications Search
      • NJUNS Meeting: Jul 21 2016
        • NJUNS Meeting: Jul 21 2016

    • Electric Service Standards
      • Electric Service Standards

        The 2021 edition of CPS Energy’s Electric Service Standards presents for the convenience of Electrical Contractors, Architects, Engineers, and others, the current standards and requirements for electric service and meter installations. It supersedes all previous editions of the Electric Service Standards. These service standards are intended to supplement the City of San Antonio Electrical Code, National Electrical Code, and National Electrical Safety Code, and to establish certain requirements that are based on experience for maintaining safe and reliable service for CPS Energy Customers.

    • Gas Service Standards
      • Gas Service Standards

        The Damage Prevention Bill for Texas (House Bill 2295) took effect October 1998, and is known as Utilities Code Title 5, Chapter 251. This law requires most facility owners to join a notification (or one call) center and requires excavators to call 48 hours prior to digging. It also requires any notification or one call center operating in Texas to share messages they receive between the notification centers. This provision is to ensure that excavators need only make one call to notify most buried facility owners. The Dig Safely program was introduced nationwide in June 1999. Its purpose is to help protect underground utility lines from damage by excavators, and protect excavators from the effects of damage to underground lines.

  • Work With Us
    • Procurement & Suppliers (Bids)
      • Economic Development
        • Economic Development

          CPS Energy by way of its electric and natural gas service contract with the General Service Administration (GSA) in Washington D.C. is a federal contractor. Consequently, we are required to report our contracting activity with large, small, minority, service-disabled, veteran, historically underutilized, HUBZone, and woman-owned businesses.

      • Materials Management
        • Warehouse Operations
          • Warehouse Operations

            CPS Energy storerooms including delivery hours and contact information.

      • Contract Services
        • Contract Services

          Learn more about the procurement process at CPS Energy and important items to consider.

      • Bid Opportunities
        • asbestos-and-lead-abatement-air-monitoring-services
          • asbestos-and-lead-abatement-air-monitoring-services

      • Register as a Supplier
        • Register as a Supplier

          Becoming a supplier with CPS Energy is an easy process.

      • COVID-19 Updates
        • COVID-19 Updates

      • FlexPOWER Bundle RFI
        • FlexPOWER Bundle RFI

    • Career Center (Jobs)
      • Career Center (Jobs) - Apply Here
        • Career Center (Jobs) - Apply Here

      • Current Employees - Apply Here
        • Current Employees - Apply Here

  • Customer Support
    • Ways to Pay My Bill
      • My Energy Portal
        • My Energy Portal

          My Energy portal offers you valuable features to help you save energy, lower your bills, and budget better than ever before

      • Service Center Locations
        • Service Center Locations

          Hours: Monday – Friday, 7:45AM – 5:00PM, except holidays.

      • Reconnection of Service (Self-Serve)
        • Reconnection of Service (Self-Serve)

          Online self service form that allows you to reconnect your electrical service.

      • Automatic Payments
        • Automatic Payments

    • Appointments & Wait Times
      • makeappointment
        • makeappointment

    • Request Services for My Home
      • Customer Response Unit
        • Customer Response Unit

          CRU is dedicated to increasing community awareness of and enrollment in assistance programs, educating customers about energy efficiency and safety, and working directly with customers with unique needs.

      • Streetlight Repair Requests
        • Streetlight Repair Requests

          Requests for a new streetlight in an unincorporated area or another incorporated city in the CPS Energy service delivery area should be made through the local homeowner association or municipal government office.

    • Outage Center
      • Sign Up for CPS Energy Alerts
        • Sign Up for CPS Energy Alerts

          Is your power out? Expect a call, email or text from CPS Energy

      • What Should You Do During a Power Outage?
        • What Should You Do During a Power Outage?

          During an outage, be prepared and stay informed.

      • Outage Causes
        • Outage Causes

      • Schedule a Callback
        • Schedule a Callback

          Schedule a Callback

      • Storm Update
        • Storm Update

          Get the last information on the winter storm.

      • Outage Tips
        • Outage Tips

          During an outage, be prepared and stay informed.

      • Notifi-Unsubscribed
        • Notifi-Unsubscribed

      • News Releases from Storm Uri 2021
        • News Releases from Storm Uri 2021

          News Releases from Storm Uri 2021

    • Manage My Account (MMA)
      • Online Account Agreements
        • Online Account Agreements

          See our guidelines for online account agreements.

    • Contact Us
      • Open Records
        • Open Records

          Texas law gives you the right to request access to government records or information that already exists. See our procedures for obtaining this information.

      • Claims
        • Claims

          CPS Energy's Claims Department is responsible for investigating and resolving property damage and personal injury claims. Claims must be submitted within 90 days of the incident.

      • Employment Verification
        • Employment Verification

  • About Us
    • Overall Safety
      • Emergency Preparedness
        • Emergency Preparedness

      • Tree Trimming Safety
        • Tree Trimming Safety

      • Natural Gas Safety
        • Natural Gas Safety

      • Generator Safety
        • Generator Safety

      • Beware of Scammers
        • Beware of Scammers

      • Call Before You Dig
        • Call Before You Dig

      • Carbon Monoxide Poisoning
        • Carbon Monoxide Poisoning

      • Holiday Home Safety
        • Indoor Safety
          • Indoor Safety

            Make your home a safe haven. We have some safety tips to help make that happen.

      • Theft of Service
        • Theft of Service

      • Mylar Balloon & Kite Safety
        • Mylar Balloon & Kite Safety

      • Gas Pilot Lighting
        • Gas Pilot Lighting

      • Winter Emergency Preparedness
        • Winter Emergency Preparedness

      • Work Zone Safety
        • Work Zone Safety

      • Theft of Energy
        • Theft of Energy

          Theft of service is unlawful and can be fatal.

      • Copper Theft
        • Copper Theft

          Copper theft is against the law and unsafe.

      • Working with Electrical Equipment
        • Working with Electrical Equipment

          Work safely on electrical equipment. Following these guidelines can help.

      • Outdoor Safety
        • Outdoor Safety

          We have some important outdoor safety tips for adults and children.

      • water-and-energy
        • water-and-energy

          Be mindful of using electricity or natural gas near water or following floods.

      • Electrical Storms
        • Electrical Storms

          Stay safe during stormy conditions. Follow these helpful tips.

    • Approved Rate Request
      • Approved Rate Request

        The San Antonio City Council approved CPS Energy’s request to implement a 3.85% base rate increase and a regulatory asset that will allow CPS Energy to recover paid and legitimate Winter Storm Uri fuel costs. The City Council vote follows the unanimous approval by the CPS Energy Board of Trustees on January 10, 2022. The rate increase and regulatory asset went into effect on March 1, 2022.

    • Community
      • Upcoming Events
        • Upcoming Events

      • Give to REAP
        • Give to REAP

      • Lakes & Parks
        • Lake Fees and Hours
          • Lake Fees and Hours

            View hours of operation and fees for Braunig and Calaveras lakes and parks.

        • Lake Reservations
          • Lake Reservations

            Reserve a spot for camping or picnicking at Calaveras or Braunig lake.

      • Internship Program
        • Corporate College Internship Program
          • Corporate College Internship Program

            Our Corporate College Internship Program (CCIP), is designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio college students with public utility career experience.

        • SITE Program - Distribution Services & Operation
          • SITE Program - Distribution Services & Operation

            The CPS Energy Students Interested In Technical Education (SITE) – Distribution internship program is designed to promote higher education for professional careers in public utilities.

        • SAFE Internships
          • SAFE Internships

            The CPS Energy Student Assistance for Education (SAFE) Program is designed to promote higher education for professional careers in public utilities .

        • SITE Program - Students Interested in Technical Education (SITE)
          • SITE Program - Students Interested in Technical Education (SITE)

            The CPS Energy Students Interested In Technical Education (SITE)

      • Speakers Team
        • Speakers Team

          Invite us to your meeting. Hear about customer and environmental programs, strategic initiatives and other interesting topics.

      • Social Media
        • Social Media

          Connect with us through many social media channels.

      • Field Service Project – Utility Data Contractors
        • Field Service Project – Utility Data Contractors

      • Agency Partner Portal
        • Agency Portal Terms
          • Agency Portal Terms

      • UW Golf Tournament
        • UW Golf Tournament

      • Morning Glen Electric Service Community Meeting
        • Morning Glen Electric Service Community Meeting

    • Environment
      • Air Monitoring Stations
        • Air Monitoring Stations

          Ensuring clean air for our community and neighbors.

      • Coal Combustion Residuals
        • Location Restrictions
          • Location Restrictions

        • Design Criteria
          • Design Criteria

        • Operating Criteria
          • Operating Criteria

        • Groundwater Monitoring and Corrective Action
          • Groundwater Monitoring and Corrective Action

        • Closure and Post Closure Care
          • Closure and Post Closure Care

        • Retrofit Criteria
          • Retrofit Criteria

        • Registration Application
          • Registration Application

      • Habitat Conservation Plan
        • Habitat Conservation Plan

      • Our Flexible Path
        • Flexible Path Survey Final Results
          • Flexible Path Survey Final Results

            Flexible Path Survey Results

    • Who We Are
      • Senior Leadership
        • Senior Leadership

      • CPS Energy Honors & Awards
        • CPS Energy Honors & Awards

      • Company Financial Information
        • Pension Information
          • Pension Information

            View reports and information related to our pension plan.

        • Understanding Your CPS Energy Bill
          • Understanding Your CPS Energy Bill

            Learn how to read your bill and understand all the different costs. Learn how fuel charges can impact customers' bills.

        • Unclaimed Funds
          • Unclaimed Funds

            Search our database to see if you might be owed unclaimed funds.

        • Unclaimed Funds
          • Unclaimed Funds

            Search our database to see if you might be owed unclaimed funds.

        • Understanding Your CPS Energy Bill
          • Understanding Your CPS Energy Bill

            Learn how to read your bill and understand all the different costs. Learn how fuel charges can impact customers' bills.

      • Board of Trustees
        • Board Meetings & Presentations
          • Board Meetings & Presentations

            View Meeting Notices and Presentations related to our Board of Trustees.

        • FAQs for the CPS Energy Board Meetings
          • FAQs for the CPS Energy Board Meetings

        • Tele-Town Halls
          • Tele-Town Halls

        • Tele-Town Hall Livestream
          • Tele-Town Hall Livestream

      • Citizens Advisory Committee (CAC)
        • Citizens Advisory Committee (CAC) Meetings
          • Citizens Advisory Committee (CAC) Meetings

            View Meeting Notices and Minutes related to our Citizens Advisory Committee (CAC).

      • Rates
        • Rates

      • Customer Value @ A Glance
        • Customer Value @ A Glance

      • Our New Energy Economy
        • Our New Energy Economy

      • CPS Energy Celebrates 75 Years
        • CPS Energy Celebrates 75 Years

          This year marks our 75th anniversary of being owned by the city of San Antonio. That’s 75 years of providing safe, reliable, and affordable electric and gas services to the Greater San Antonio community.

      • Recruitment and Compensation
        • Recruitment and Compensation

          Read about our five-member Board of Trustees.

      • 2017-18 Annual Report
        • 2017-18 Annual Report

      • CPS Energy former Board of Trustees
        • CPS Energy former Board of Trustees

    • Rate Advisory Committee (RAC)
      • Rate Advisory Committee (RAC)

        The RAC is made up of 21 members comprised of 11 appointees by the CPS Energy Board of Trustees, including Mayoral appointees and 10 City Council appointees. Members of the RAC will devote the necessary time and energy to learn about the utility business and the rate design function that allows utilities to recover their costs to provide service. This effort will help them understand and provide thoughtful input and perspectives regarding CPS Energy’s rate structure and rate design options.

    • Stakeholder Engagement
      • Stakeholder Engagement

    • Newsroom
      • Newsroom

        See our latest blogs and news releases highlighting our services and accomplishments.

    • Programs & Services
      • Save for Tomorrow Energy Plan (STEP)
        • Save for Tomorrow Energy Plan (STEP)

      • Electric Vehicles (EV)
        • Electric Vehicles - EV Charging Solutions
          • Electric Vehicles - EV Charging Solutions

      • Energy Delivery
        • Common Voltage Disturbances
          • Common Voltage Disturbances

            See what factors may lead to power failures.

        • Common Power Quality Terms
          • Common Power Quality Terms

            Become familiar with power industry terms.

        • Importance of Proper Grounding
          • Importance of Proper Grounding

            Proper grounding is important for safety. View common connection problems.

        • Residential Power Quality FAQs
          • Residential Power Quality FAQs

            Power out or lights flickering at your home? Find out what could be causing the problems and actions you may want to take.

      • Energy Generation
        • Natural Gas
          • Natural Gas

            Natural gas is a traditional clean and efficient generation source. It's great for homes, too.

        • Coal
          • Coal

            Low-sulfur coal makes up a large portion of our energy generation portfolio.

        • Wind
          • Wind

            We invest in wind energy to provide clean power to our customers. We lead the nation in purchased wind energy.

        • Nuclear Energy
          • Nuclear Energy

            Nuclear energy has been a clean, reliable source of power for decades.

        • Solar Power
          • Solar Power

            Turning bright sunny days into renewable solar power.

        • Landfill Gas
          • Landfill Gas

            We receive megawatts from mega-waste. Our renewable energy portfolio includes power from local landfills.

        • Tuttle Decommission Project
          • Tuttle Decommission Project

      • Smart Grid
        • Smart Meter Opt Out Form (Paper version)
          • Smart Meter Opt Out Form (Paper version)

            Under CPS Energy’s Smart Meter Xchange Program, single family residential customers are provided the option to exchange a smart meter with a meter that requires a field visit.

    • Road Closures & Infrastructure Projects
      • Blossom Substation
        • Blossom Substation

          The new substation will supply electric power to homes and businesses in the immediate area, largely using existing lower-voltage distribution lines.

      • Coliseum to Kirby Transmission Line
        • Coliseum to Kirby Transmission Line

          An existing double circuit 138 kV transmission line will be rebuilt between the Coliseum and Kirby Substations.

      • Grandview to Coliseum Transmission Line
        • Grandview to Coliseum Transmission Line

      • Hunt Lane to Pinn Road Transmission Line Rebuild Project
        • Hunt Lane to Pinn Road Transmission Line Rebuild Project

      • Five Points to Westside Transmission Project
        • Five Points to Westside Transmission Project

      • Braun Rd and Braun Willow Project
        • Braun Rd and Braun Willow Project

      • TCEQ awards CPS Energy grant
        • TCEQ awards CPS Energy grant

      • Blanco & W. Bitters Project
        • Blanco & W. Bitters Project

      • Whispering Oaks Service Reliability Project
        • Whispering Oaks Service Reliability Project

          Whispering Oaks Service Reliability Project

      • Hollywood Park / Hill Country Village
        • Hollywood Park / Hill Country Village

          As part of our ongoing commitment to deliver reliable natural gas service, we routinely evaluate our system and perform maintenance to underground natural gas mains as needed.

      • Mission Ridge Community
        • Mission Ridge Community

          Our contractor, Zachry, will soon begin a service reliability project consisting of replacing 8,400 feet of underground cable and associated pad mount transformers.

      • Inwood / Deerfield Communities
        • Inwood / Deerfield Communities

      • Natural Gas Infrastructure Survey
        • Natural Gas Infrastructure Survey

      • Merida to Westside Transmission Line Rebuild
        • Merida to Westside Transmission Line Rebuild

          An existing double circuit 138 kV transmission line will be rebuilt between the Coliseum and Kirby Substations.

      • Shavano Park Pole Replacement
        • Shavano Park Pole Replacement

      • Fair Oaks Ranch
        • Fair Oaks Ranch

      • Midtown Substation
        • Midtown Substation

      • Scenic Loop Substation & Transmission Line Project
        • Scenic Loop Substation & Transmission Line Project

      • Ingram Park Mall - Overhead Infrastructure Replacement
        • Ingram Park Mall - Overhead Infrastructure Replacement

          As the electric and natural gas utility in the Greater San Antonio area, we are committed to providing reliable power, so customers’ lights and natural gas turn on quickly, operate safely and remain affordable. As such, we are committed to improving infrastructure to ensure we provide the highest level of customer service and reliability to our community.

      • Tezel Substation
        • Tezel Substation

      • Service Reliability Conversion Projects
        • Jung Road & Stahl Road Area
          • Jung Road & Stahl Road Area

            In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.

        • Rittiman Road & Castle Cross Area
          • Rittiman Road & Castle Cross Area

            In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.

        • Redland Road & Bulverde Road Area
          • Redland Road & Bulverde Road Area

            In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.

        • Wurzbach Pkwy & Vista Del Norte (North)
          • Wurzbach Pkwy & Vista Del Norte (North)

            In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.

        • Wurzbach Pkwy & Vista Del Norte (South)
          • Wurzbach Pkwy & Vista Del Norte (South)

            In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.

        • FM1516 & Crestway
          • FM1516 & Crestway

            In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.

        • Jones Maltsberger & Burning Trail
          • Jones Maltsberger & Burning Trail

            In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.

        • Hunters Creek Subdivision
          • Hunters Creek Subdivision

            In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.

      • Olympia Cable Replacement Project
        • Olympia Cable Replacement Project

      • Ridge Creek Project
        • Ridge Creek Project

      • Cinco Lakes, Luckey Ranch, Canyon Crossing & Surrounding Communities Reliability Project
        • Cinco Lakes, Luckey Ranch, Canyon Crossing & Surrounding Communities Reliability Project

          In reviewing our reliability performance, we have identified several areas that tend to experience power outages affecting large numbers of customers due to the exposure of our overhead electric lines to weather (wind, rain, lightning), trees and animals. This program is being implemented to replace or convert portions of our overhead electric distribution system with underground lines and equipment to improve electric service reliability in these areas.

      • Braunig to Highland Hills Project
        • Braunig to Highland Hills Project

    • CPS Energy's Winter Preparedness
      • CPS Energy's Winter Preparedness

        We believe in year-round Reliability! We want our community to know what we are doing to prepare as the weather gets colder. We are working on three key areas of improvement: weatherization, infrastructure, and communications.

    • Teacher & Student Resources
      • Teacher & Student Resources

        Teachers, check out our online games and printable activities to make your students e-Smart! Students can learn about electricity and natural gas, and how to use them safely and wisely.


  • Enter Search Term:

  • Contact
  • Menu
×Close
CPS Energy Home
  • Español |  Billing or Service Questions? Call 210-353-2222
  • Search
×Close
  • Ways to Pay
  • Contact Us
  • My Home
    • Savings Programs & Energy Tips
    • Doing Business with Us
    • SaveNow
    • Moving
    • Safety Around My Home
    Savings Programs & Energy Tips

    Ideas to help educate and encourage customers to take simple steps to reduce their consumption. Learn more about: Manage My Account, My Energy Portal and SaveNow programs and rebates. Get Energy Tips and Peak Energy Day information. Learn about Smart Thermostats and Upcoming CPS Energy Events. Use our Energy Cost Calculator.

    Doing Business with Us

    See easy ways to save and get the most out of your service

    SaveNow

    CPS Energy has several smart, easy ways to help you save energy and money and become more energy efficient - for both residential and commercial customers..

    WiFi Thermostat Rewards
    Choose an energy-saving device to help you save money year round
    Moving

    We can help you start or stop service when you move.

    Safety Around My Home

    Simple tips to avoid accidents around your home

  • My Business
    • Save Now
    • Services for My Business
    • Manage My Properties
    Save Now

    CPS Energy has several smart, easy ways to help you save energy and money and become more energy efficient - for both residential and commercial customers.

    Commercial Demand Response
    Commercial/Business Demand Response. Get paid for reducing power during peak hours.
    Services for My Business

    Keep your business or project moving. Contact us if you need help.

    Manage My Properties

    Keep tabs on service and billing for your properties. Use our Property Manager Portal.

  • Construction & Renovation
    • Construction & Renovation
      Web Portal
    • Step-by-Step Processes
    • Online Tools
    • Security Lighting Request
    • Safety on the Job
    • Distributed Generation
    • Pole Attachment Services
    • Construction Drawings Search
    • Alternative Residential Meter Sockets
    • Distribution Electric Material Specifications Search
    • Electric Service Standards
    • Gas Service Standards
    Construction & Renovation
    Web Portal

    Now introducing the redesigned Construction Renovation web portal. The new portal is user-friendly and easy to navigate. Most importantly, it will allow most customers to create and manage their construction projects online, regardless of the project type.

    Step-by-Step Processes

    New Home Construction Underground Service
    Multi-Family Buildings
    New Home Construction Overhead Service
    New Commercial Construction
    Home Renovation
    Commercial Building Renovation
    Subdivision Development
    Online Tools

    Start a New Project
    Pay an Invoice
    (no login needed)
    Track an Existing Request
    (no login needed)
    Security Lighting Request

    Residential Security Lighting
    Commercial Security Lighting
    Safety on the Job

    Reducing exposure to electrical hazards requires constant attention -- for the health of your employees, the community, and for your company's bottom line.

    Natural Gas Excess Flow Valve Customer Notification
    Distributed Generation

    Our customers are learning about a variety of new ways to generate clean, efficient energy, including distributed generation, which is smaller-scale power production located where the power is consumed. CPS Energy can help you install a distributed generation (DG) system on your home or business.

    Pole Attachment Services

    CPS Energy's distribution system can facilitate the delivery of the variety of communication services offered today. With a streamlined pole attachment process, we're dedicated to partnering with companies to assist with speed-to-market processes for future technologies. CPS Energy’s Pole Attachment Services Office is the single point of contact for all who wish to attach infrastructure to our distribution poles.

    Construction Drawings Search

    Use the search feature to find copies of our most recent construction standard drawings. Please call us at (210) 353-3423 if you have any questions or suggestions.

    Alternative Residential Meter Sockets

    CPS Energy is responding to global supply chain issues with temporary exceptions to our Standard Residential Meter Socket Specifications to make it easier for customers to purchase meter sockets from local suppliers.

    Distribution Electric Material Specifications Search

    Welcome to CPS Energy's specification search tool. Use this search feature to access the Distribution Electric Material Specifications database. You will find copies of our most recent specifications in Acrobat PDF format.

    Electric Service Standards

    The 2021 edition of CPS Energy’s Electric Service Standards presents for the convenience of Electrical Contractors, Architects, Engineers, and others, the current standards and requirements for electric service and meter installations. It supersedes all previous editions of the Electric Service Standards. These service standards are intended to supplement the City of San Antonio Electrical Code, National Electrical Code, and National Electrical Safety Code, and to establish certain requirements that are based on experience for maintaining safe and reliable service for CPS Energy Customers.

    Gas Service Standards

    The Damage Prevention Bill for Texas (House Bill 2295) took effect October 1998, and is known as Utilities Code Title 5, Chapter 251. This law requires most facility owners to join a notification (or one call) center and requires excavators to call 48 hours prior to digging. It also requires any notification or one call center operating in Texas to share messages they receive between the notification centers. This provision is to ensure that excavators need only make one call to notify most buried facility owners. The Dig Safely program was introduced nationwide in June 1999. Its purpose is to help protect underground utility lines from damage by excavators, and protect excavators from the effects of damage to underground lines.

  • Work With Us
    • Procurement & Suppliers (Bids)
    • Career Center (Jobs)
    Procurement & Suppliers (Bids)

    We utilize a variety of parts, services and materials. Do business with us.

    Bid Opportunities
    View CPS Energy bid opportunities.
    Register as a Supplier
    Becoming a supplier with CPS Energy is an easy process.
    Career Center (Jobs)

    Explore Career Opportunities: CPS Energy is an organization comprised of highly motivated people – from financial analysts and IT technicians, to transmission line workers, power plant operators and account managers. We have a variety of opportunities for you to join our team.

  • Customer Support
    • Ways to Pay My Bill
    • Appointments & Wait Times
    • Request Services for My Home
    • Outage Center
    • Manage My Account (MMA)
    • Contact Us
    Ways to Pay My Bill

    Understand your bill and find easy ways to pay it.

    Service Center Locations
    Hours: Monday – Friday, 7:45AM – 5:00PM, except holidays.
    Reconnection of Service (Self-Serve)
    Online self service form that allows you to reconnect your electrical service.
    Appointments & Wait Times

    Before heading over to one of our customer service centers, check here for estimated wait times. Save time by scheduling an appointment.

    Request Services for My Home

    Request a utility service for your home or neighborhood.

    Outage Center

    Report an outage and view current outages in our service area.

    Manage My Account (MMA)

    Make paying your bill easy. Do it online.

    Contact Us

    Connect with CPS Energy online, through email, by phone or by email.

  • About Us
    • Overall Safety
    • Approved Rate Request
    • Community
    • Environment
    • Who We Are
    • Rate Advisory Committee (RAC)
    • Stakeholder Engagement
    • Newsroom
    • Programs & Services
    • Road Closures & Infrastructure Projects
    • CPS Energy's Winter Preparedness
    • Teacher & Student Resources
    Overall Safety

    Make safety your priority. We all want our homes to be a place of safety and security for our loved ones. While electricity and natural gas safely power our homes and businesses, there are risks associated with each if they are mishandled. Check out the Safety Links below to improve safety around your home or job site.

    Emergency Preparedness
    Tree Trimming Safety
    Natural Gas Safety
    Generator Safety
    Beware of Scammers
    Call Before You Dig
    Carbon Monoxide Poisoning
    Holiday Home Safety
    Theft of Service
    Mylar Balloon & Kite Safety
    Gas Pilot Lighting
    Winter Emergency Preparedness
    Approved Rate Request

    The San Antonio City Council approved CPS Energy’s request to implement a 3.85% base rate increase and a regulatory asset that will allow CPS Energy to recover paid and legitimate Winter Storm Uri fuel costs. The City Council vote follows the unanimous approval by the CPS Energy Board of Trustees on January 10, 2022. The rate increase and regulatory asset went into effect on March 1, 2022.

    Community

    See how we stay connected with our community.

    Upcoming Events
    Upcoming Events
    REAP
    Give to REAP
    Lakes & Parks
    Lakes & Parks
    Internship Program
    Environment

    We are proud to be a part of SA Climate Ready, working with UTSA and the City of San Antonio. This project is to develop a Climate Action and Adaptation Plan for the City of San Antonio - exploring both mitigation strategies, aiming to reduce or prevent the emission of GHGs, and adaptation strategies aming to prepare the community, municipal government operations, and other key sectors for the unavoidable impacts of climate change.

    Our Flexible Path
    We will position our community to use new technologies and solutions as they emerge while providing our customers with reliable, safe, secure, and resilient services.
    Who We Are

    CPS Energy is the nation’s largest municipally owned energy utility providing both natural gas and electric service. We serve more than 907,526 electric customers and 373,998 natural gas customers in and around San Antonio, the nation’s seventh largest city.

    Senior Leadership
    CPS Energy Honors & Awards
    Company Financial Information
    Board of Trustees
    Citizens Advisory Committee (CAC)
    Rates
    Our New Energy Economy
    Rate Advisory Committee (RAC)

    The RAC is made up of 21 members comprised of 11 appointees by the CPS Energy Board of Trustees, including Mayoral appointees and 10 City Council appointees. Members of the RAC will devote the necessary time and energy to learn about the utility business and the rate design function that allows utilities to recover their costs to provide service. This effort will help them understand and provide thoughtful input and perspectives regarding CPS Energy’s rate structure and rate design options.

    Stakeholder Engagement

    Newsroom

    See our latest blogs and news releases highlighting our services and accomplishments.

    Programs & Services

    Learn how we generate and deliver power to your home or business.

    Save for Tomorrow Energy Plan (STEP)
    Electric Vehicles (EV)
    Energy Delivery
    Energy Generation
    Road Closures & Infrastructure Projects

    To maintain the overall health of our infrastructure and utility system, we have to occasionally close roads to perform upgrades, maintenance and replacements. The road closures below are scheduled but on occasion, we are forced to close roads to make unscheduled repairs to our equipment.

    CPS Energy's Winter Preparedness

    We believe in year-round Reliability! We want our community to know what we are doing to prepare as the weather gets colder. We are working on three key areas of improvement: weatherization, infrastructure, and communications.

    Teacher & Student Resources

    Teachers, check out our online games and printable activities to make your students e-Smart! Students can learn about electricity and natural gas, and how to use them safely and wisely.

 

Manage My Account

Valid username and password are required

Enroll My Account
Forgot Password?

You are currently logged in.

  • Click here to log out
Return to Agency Portal
  • Ways to Pay
  • Contact Us
  • Reconnect My Services (Self Serve)
  • Customer Assistance Programs
 
Conservation Levels - Explanation
Current Outages / Report an Outage
Outage Center
CPS Energy Angels
CPS Energy RAC Meetings
Sign up for CPS Energy Alerts
AMERICAN RESCUE PLAN ACT (ARPA) ASSISTANCE APPLICATION
CPS Energy Newsroom
Career Center (Jobs)
CPS Energy Assistance Programs
Mow Down Smog Rebate
Understanding Your CPS Energy Bill
New Bid System
Construction & Renovation

Company Information

  • Board of Trustees
  • Board Meetings & Presentations
  • Rate Advisory Committee (RAC)
  • Citizens Advisory Committee (CAC)
  • CPS Energy Honors & Awards
  • Approved Rate Request
  • Company Financial Information
  • Our Flexible Path
  • Environment
  • Give to REAP

Doing Business With Us

  • Understanding Your CPS Energy Bill
  • Sign Up for CPS Energy Alerts
  • Manage My Account (MMA)
  • My Energy Portal
  • Reconnection of Service (Self-Serve)
  • Appointments & Wait Times
  • Schedule a Callback
  • Request Services for My Home
  • Services for My Business

Save Energy & Save Money

  • Energy Saving Tips
  • Bill Estimator - Residential
  • Bill Estimator - Small Commercial
  • SaveNow
  • Upcoming Events
  • Solar Options
  • Customer Assistance & Payment Options
  • Electric Vehicles (EV)
  • WiFi Thermostat Rewards

Other Useful Links

  • Overall Safety
  • Stakeholder Engagement
  • Career Center (Jobs)
  • Road Closures & Infrastructure Projects
  • Tree Trimming Safety
  • Beware of Scammers
  • Smart Energy Education
  • Teacher & Student Resources
  • Customer Terms & Conditions
  • Disability Assistance

Manage My Account

  • Sign Up For MMA
  • Ways to Pay My Bill
  • Customer Assistance & Payment Options
  • Smart Grid
  • Outage Center

My Home

  • SaveNow
  • Doing Business with Us
  • WiFi Thermostat Rewards
  • Solar Options
  • Efficiency Programs

My Business

  • Construction & Renovation
  • Save Now
  • Services for My Business
  • Commercial Demand Response

About CPS Energy

  • Who We Are
  • Community
  • Agency Partner Portal
  • Work With Us
  • Newsroom

Contact Us

Electric or Gas Emergency?
Call 210-353-HELP (4357)

Billing or Service Questions?
Residential 210-353-2222
Business 210-353-3333

DigiCert secure Copyright © ,  CPS Energy. All Rights Reserved Privacy Policy | Employee Access

  • Facebook
  • Twitter
  • YouTube
  • SmugMug
  • Instagram
  • LinkedIn