Manage My Account

On December bills, CPS Energy customers will receive a credit from the City of San Antonio as part of recent action by City Council. High natural gas prices, combined with extremely hot weather this summer, have resulted in extraordinary customer bills and revenues to the City that exceed normal expectations. In recognition of the unusual one-time nature of these additional revenues coupled with the current high inflationary environment consumers are experiencing, City Council approved returning $42.5 million back to CPS Energy customers and allocating $7.5 million to help low-income customers, as part of the adoption of the  City’s Fiscal Year 2023 budget. City Council’s action also recognizes the City’s current strong financial position and that the level of additional revenue generated exceeds normal variances.

All active CPS Energy electric customers will receive direct credits based on their July 2022 electric usage. In total, customers will receive $42.5 million which will be fairly credited to all CPS Energy electric customers in the same way it was collected with the average residential customer receiving a $29 credit.

Residential customers who want to know the range of their credit can log into Manage My Account online by mobile phone or PC and view their July bill. The range of a customer’s credit will be based on their July electric usage in kilowatt hours (kWh) as shown below:

• Up to 1,000 kWh, credit up to $18
• 1,000 – 2,000 kWh, credit $18 – $36
• 2,001 – 4,000 kWh, credit $36 – $72

For more information, details on REAP participation and eligibility, please see the frequently asked questions.

City Council approved the remaining $7.5 million to help low-income customers who have past due balances with up to $300 in assistance, which cannot exceed their total past due balance, and who are also, as of July 31, 2022, enrolled in:

• CPS Energy’s Affordability Discount Program (ADP);
• Residential Energy Assistance Partnership (REAP) assistance, meaning received a REAP benefit during 2022; or,
• CPS Energy’s Critical Care Program.

The City is placing $5.5 million of the $7.5 million in the REAP Immediate Assistance Fund and $2 million for future assistance. CPS Energy is also contributing $1 million to REAP this year and an additional $2 million for distribution in line with REAP’s governing rules.

The option for customers to donate their credit expired on Sunday, January 15 at 8:00PM.

If you know of a friend in need, please use our Energy Angels program any time to help make a payment toward the energy bill of a friend, loved one, or neighbor.