All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Storm Response & Resiliency Update

February 2021 Winter Storm:

The state of Texas experienced extreme cold temperatures and dangerous conditions caused by winter storm Uri throughout the week of Sunday, February 14. On Monday, February 15, the Electric Reliability Council of Texas (ERCOT) reported record-breaking electric demand and higher-than-normal generation outages and limited natural gas supplies.  ERCOT instructed utilities, including CPS Energy, to shed load and implement controlled outages to limit electric demand to available generation supply with the goal to prevent statewide blackout. Local utilities, including CPS Energy, were limited in our ability to rotate outages due to the magnitude of generation unavailability and the number of circuits with critical load.


Actions from San Antonio Committee on Emergency Preparedness:

Mayor Ron Nirenberg announced on February 22, 2021, the formation of the City of San Antonio’s Committee on Emergency Preparedness (CEP) to report to the community on emergency operations and public utilities performance during the winter storm the previous week.  Information about the committee, including their final report, is available here.

CPS Energy is taking actions to address the recommendations of the CEP and to improve preparedness and the Resiliency of our system and operations. Formal reports are given to the Municipal Utilities Committee during their monthly meetings.


CPS Energy Takes Legal Action:

News Releases from Storm Uri 2021:



Stay Informed:

Winter Tips:

  • Stay warm by dressing in layers of loose-fitting clothing instead of a single heavy layer.
  • Wear a hat, even indoors. Keeping your head warm helps keep your body warm.
  • Wear gloves or mittens to keep hands warm and wear a scarf to keep your neck warm.
  • Use towels to block drafts around doors and windows.
  • Use extreme care when using gasoline-powered generators. Do not operate a generator inside your home or other inhabited building. Only operate generators outdoors and be sure the exhaust is facing away from your home.
  • Do not use camping stoves or outdoor grills indoors, not even in your garage. These can cause carbon monoxide to build up in your home and can lead to carbon monoxide poisoning.
  • Conserve power on your mobile phone in case of emergency. Some battery-saving tips include:
    • Turn down the screen light
    • Turn off Bluetooth
    • Close all unused applications
    • If possible, use text to communicate instead of making a call
    • If you have multiple mobile phones in the household, keep one phone on for emergency updates and turn the others off to preserve battery life.
  • Unplug sensitive equipment during a power outage, including televisions, computers, and other electronics which helps protect against any voltage irregularities that may occur as power is restored.
  • If you have medication that requires refrigeration, please check with your pharmacist for instructions on storage during an extended power outage.
  • If you have a garage door opener, review the instructions for manually opening the garage door.
  • Be extra cautious when outdoors in snowy conditions. Downed power lines can be hidden by snow, trees, or other debris. Always assume a downed power line is live. If you see a downed power line, stay away and call us immediately at 210-353-4357 (HELP).

How to Track Electricity Demand:

  • View daily peak demand forecast, current load, and available generation at
  • Follow ERCOT on Twitter (@ERCOT_ISO) and Facebook (Electric Reliability Council of Texas).
  • Sign up for the ERCOT mobile app (available for download at the Apple App Store and Google Play).
  • Subscribe to the Emergency Alerts list on