We continue to fight to protect customers from excessive fuel and purchased power costs from the February 2021 Winter Storm Uri. Stay up to date by following us on Facebook and Twitter.  More updates: Newsroom and Storm Updates.

We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

We require the use of a face-covering and we will screen customers for COVID-19 symptoms before they enter any CPS Energy facility. Our modified customer service center hours are 10:30 am to 5:00 pm. Monday-Friday. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance.  Please do not visit our customer service center if you have COVID-19 symptoms.

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February 2021 Winter Storm:

Resiliency is the ability to recover quickly. Resiliency is important as our world can change in an instant. While we are taking steps to recover from outages, please know that even when working through new challenges, your energy utility systems and team members are focused on Safety and Reliability.

For more updates:  Please follow us on Facebook and Twitter.

CPS Energy Takes Action:

News Releases - English:

News Releases - Spanish:

FAQs:

Other:

Stay Informed:

Storm Tips:

Because of the expectation of extended outages, the following tips are advised to maintain a safe comfort level.

  • Stay warm by dressing in layers of loose-fitting clothing instead of a single heavy layer.
  • Wear a hat, even indoors. Keeping your head warm helps keep your body warm.
  • Wear gloves or mittens to keep hands warm, and wear a scarf to keep your neck warm.
  • Use towels to block drafts around doors and windows.
  • Use extreme care when using gasoline-powered generators. Do not operate a generator inside your home or other inhabited building. Only operate generators outdoors, and be sure the exhaust is facing away from your home.
  • Do not use camping stoves or outdoor grills indoors, not even in your garage. These can cause carbon monoxide to build up in your home and can lead to carbon monoxide poisoning.
  • Conserve power on your mobile phone in case of emergency. Some battery-saving tips include:
    • Turn down the screen light
    • Turn off Bluetooth
    • Close all unused applications
    • If possible, use text to communicate instead of making a call
    • If you have multiple mobile phones in the household, keep one phone on for emergency updates and turn the others off to preserve battery life.
  • Unplug sensitive equipment during a power outage, including televisions, computers, and other electronics which helps protect against any voltage irregularities that may occur as power is restored.
  • If you have medication that requires refrigeration, please check with your pharmacist for instructions on storage during an extended power outage.
  • If you have a garage door opener, review the instructions for manually opening the garage door.
  • Be extra cautious when outdoors in snowy conditions. Downed power lines can be hidden by snow, trees, or other debris. Always assume a downed power line is live. If you see a downed power line, stay away and call us immediately at 210-353-4357 (HELP).

How to Track Electricity Demand:

  • View daily peak demand forecast, current load, and available generation at http://www.ercot.com.
  • Follow ERCOT on Twitter (@ERCOT_ISO) and Facebook (Electric Reliability Council of Texas).
  • Sign up for the ERCOT mobile app (available for download at the Apple App Store and Google Play).
  • Subscribe to the Emergency Alerts list on http://lists.ercot.com.
 
 

2021 Winter Storm - Crew

 

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